Privacy Policy

At Sunshine Express Travel AB, your privacy is of utmost importance to us. As a Sweden-based travel agency, we are dedicated to providing world-class services including international flight bookings, visa processing, manpower services, budget-friendly tour packages, Umrah and Hajj arrangements, and a wide range of travel-related assistance. This Privacy Policy outlines how we collect, use, store, and protect your personal data in accordance with the General Data Protection Regulation (GDPR) and other relevant laws.

Who We Are

Sunshine Express Travel AB is a travel company based in Sweden that offers comprehensive travel solutions to clients from all over the world. Our services include everything from flight tickets to visa applications, manpower support to religious pilgrimages, and more. Our commitment to transparency, safety, and trust drives us to protect the personal data of our clients responsibly.

What Information We Collect

We collect personal data only when necessary and relevant to the services we provide. The types of data we collect include:

  • Identity Information: Full name, gender, date of birth, nationality, passport number, and other official identification documents.
  • Contact Information: Email address, phone number, and home or office address.
  • Travel Information: Travel preferences, travel history, flight details, visa type, and accommodation details.
  • Financial Information: Payment methods, transaction history, billing details (only for processing payments).
  • Employment Information: When availing manpower or recruitment services, we collect education, job experience, and references.
  • Device and Website Usage Data: IP address, browser type, operating system, and user behavior on our website via cookies or analytics tools.

We always seek your consent before collecting sensitive or additional data.

How We Use Your Information

Your personal data is collected solely to ensure we can provide and improve our travel services. We use the data for the following purposes:

  • To book domestic and international flights
  • To process visa applications with embassies or consulates
  • To facilitate manpower recruitment and deployment
  • To arrange customized travel packages based on your preferences
  • To organize religious trips including Umrah and Hajj
  • To issue invoices, manage payments, and handle refunds
  • To communicate with you about bookings, travel updates, and promotions
  • To comply with local and international laws, including immigration and taxation

We never use your information for any unrelated or unauthorized purpose.

Legal Basis for Processing Your Data

Under GDPR, we are legally required to justify how and why we process your personal data. Our legal grounds include:

  • Consent: When you explicitly agree to provide your data.
  • Contractual Obligation: When we need your data to fulfill a travel booking or visa service.
  • Legal Compliance: When laws or government authorities require us to process your information.
  • Legitimate Interests: When processing helps improve services or prevent fraud, without harming your privacy.

Sharing of Information

We may share your data only with trusted and relevant third parties necessary to deliver our services. These may include:

  • Airline companies and flight booking platforms (GDS systems)
  • Visa issuing authorities, embassies, or consulates
  • Hotels, tour operators, and transportation providers
  • Recruitment partners and overseas employers (only with your consent)
  • Technical service providers (e.g., email servers, website hosting)
  • Legal or governmental authorities when required by law

We never sell, rent, or trade your personal data with third-party marketers.

Data Storage and Retention

We retain your personal data for as long as necessary to provide our services or comply with legal obligations. For example, we may retain booking or visa-related documents for a certain period as required by Swedish tax or immigration laws. After the retention period ends, your data will be securely deleted or anonymized.

Your Rights Under GDPR

As a resident of the European Economic Area (EEA), you are entitled to certain rights regarding your personal data. These rights include:

  • Right to Access: You can request to see what personal data we hold about you.
  • Right to Rectification: You can ask us to correct inaccurate or incomplete information.
  • Right to Erasure: You can request that we delete your data when it is no longer necessary.
  • Right to Restrict Processing: You can limit how we use your data under specific conditions.
  • Right to Data Portability: You can request to receive your data in a structured, machine-readable format.
  • Right to Object: You can object to data processing based on legitimate interests or direct marketing.
  • Right to Withdraw Consent: You may withdraw your consent at any time, without affecting previous lawful processing.

To exercise any of your rights, please contact us via email at info@sunshineexpressab.com.

Data Security

We implement strong physical, technical, and organizational measures to protect your personal data from unauthorized access, loss, or misuse. Our systems are regularly updated, access is restricted to authorized personnel only, and sensitive data is encrypted whenever possible.

Cookies and Online Tracking

Our website uses cookies and similar technologies to improve functionality, personalize your experience, and analyze web traffic. You can control the use of cookies by adjusting your browser settings or using cookie consent tools on our website.

Types of cookies we may use:

  • Essential Cookies: Required for basic functionality of the website
  • Performance Cookies: Help us understand how visitors use the website
  • Functional Cookies: Remember your preferences
  • Marketing Cookies: Used to display personalized ads (only with consent)

Links to Third-Party Websites

Our website may contain links to other travel-related or service websites. Please note that we are not responsible for the privacy policies or practices of these external sites. We recommend reading their policies before sharing personal data.

Children’s Privacy

Our services are not designed for children under the age of 16. We do not knowingly collect data from minors. If you believe we have collected data from a child without parental consent, please contact us immediately and we will delete the information.

Policy Updates

We may revise this Privacy Policy from time to time to reflect changes in laws, technologies, or our business practices. Updated versions will be posted on this page with the “Effective Date” mentioned at the top. We encourage you to review this policy regularly.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, feel free to contact us:

Sunshine Express Travel AB
Email: info@sunshineexpressab.com

🔐 Thank you for trusting Sunshine Express Travel AB. Your journey is important to us — and so is your privacy.